Customer Experience(CX) Monitor

The best way to win customer loyalty

Measure, Track and Improve Customer Experience

More than 70% customers make their purchasing decisions based on customer experience (CX). No wonder CX has become a top priority for every company. With TrueSemantic you can capture and analyze experiences across the customer journey, identify key drivers of customer satisfaction/unhappiness, make necessary improvements, and win customer loyalty for life.

Capture Feedback Across Your Customer Journey

No matter where your customers are, how they interact with you or talk about you - our omni-channel feedback collection enables you to capture feedback during key moments of truth across your customer journey. From surveys to social-media and everything in-between our platform brings it all together and delivers voice of the customer to you in real-time.

Get Actionable Insights In Real-Time and In The Right Context

TrueSemantic’s technology platform seamlessly brings together structured and unstructured customer feedback from across multiple channels and combines it with operational, customer & financial data to provide an accurate picture of the customer and his experiences.

Improve Products, Processes And Policies

TrueSemantic’s configurable and role based dashboards make it easy for the CEO to frontline staff and everyone in between to gain strategic and actionable CX insights. These insights will help them know what exactly they need to do to improve customer experience.

Close the loop in real-time

Configure smart alerts based on customer feedback data. Alert the right teams via email so they can spring in to action quickly and resolve customer issues in real-time. This is by far the best way to let your customers know that you really care for them.

Ready To Improve Your Customer Engagement?

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