E-commerce & Retail
TrueSemantic works beautifully for a retail environment. Our omni-channel feedback engine integrates seamlessly into your customer journey to collect in the moment feedback from all your customers even with or without customer contact information. Our feedback collection modes include integrations with bill receipt, website, mobile app, email, SMS, IVR, kiosk, social media & contact centres. TrueSemantic also proves to be a great employee engagement tool as it provides employees, managers and partners with real-time actionable insights including areas of improvement and kudos specific to them. TrueSemantic also alerts the relevant store or team to critical feedback from individual customers for quick closed loop action resulting in multifold increase in customer loyalty.