Customer experience matters in every industry

Foster loyalty and improve business performance with TrueSemantic

E-commerce & Retail

TrueSemantic works beautifully for a retail environment. Our omni-channel feedback engine integrates seamlessly into your customer journey to collect in the moment feedback from all your customers even with or without customer contact information. Our feedback collection modes include integrations with bill receipt, website, mobile app, email, SMS, IVR, kiosk, social media & contact centres. TrueSemantic also proves to be a great employee engagement tool as it provides employees, managers and partners with real­-time actionable insights including areas of improvement and kudos specific to them. TrueSemantic also alerts the relevant store or team to critical feedback from individual customers for quick closed loop action resulting in multifold increase in customer loyalty.

Travel & Hospitality

Customers of travel and hospitality industries are very sensitive to the experience they receive. It could be the start of a new long term relationship or the end of it. We at TrueSemantic understand this and seamlessly integrate our omni-channel feedback into your customer journey to capture feedback and sentiment across all customer touch points. We then deliver it to the local teams and their supervisors to help them make quick improvements and acknowledge the feedback received. This continuous cycle of customer engagement results in higher customer loyalty and a greater set of employees genuinely committed to providing great customer experience consistently. Our technology even swifts through social media and review sites to alert the local teams and enables them to respond easily. Our Social compete module shows how you are doing on social media and review sites versus your competition helping you know where you stand in the mind of the customer.

Local & Home Services

Across the world, the local and home services industry is getting redefined. A host of market places/service aggregators have emerged to provide great flexibility and availability of on-demand local and home services at affordable costs. Customers are interacting with these market places through mobile, website, call centre, SMS, service delivery agents, etc. In such an environment, it is important for market places to ensure the quality of customer experiences across all these touchpoints. How can they? With TrueSemantic they can capture customer feedback and sentiment across all customer touchpoints and deliver tailor made real­-time insights to product teams, channel heads, staff, service agents and management. With this they will know where they are doing a great job and where they need to improve. This will ensure an environment of continuous improvement in customer experience required to convert a transaction centric customer into a lifetime customer. TrueSemantic can help you win customer love like never before.

Automotive

Car buying & ownership in automotive industry is a lot about customer experience. Not just the experience with product, but with sales, financing, after sales and service too. TrueSemantic is well aware of this and equips your dealer staff, financing team, service centre staff and management with qualitative and quantitative insights on end-to-end customer experiences specific to them. It ensures a high level of commitment from your frontline staff and management towards delivering a great customer experience every single time, thereby, creating an awesome word of mouth for your brand & local dealers . With TrueSemantic at play, your customer experience can become your brand’s greatest competitive advantage and can truly accelerate your automotive sales to newer heights.

Finance

Earlier most customers used to interact with financial institutions at their branches. Today, it’s no longer the case, customers are interacting through mobile, website, phone, SMS, in person at branch/home/offices and through resellers. It is important for companies to provide consistently great experience across all these touchpoints. How can they ensure it? With TrueSemantic you can capture customer feedback and sentiment across all customer touchpoints and deliver tailor made real­time insights to channel heads, staff, resellers and management. With this they will know where they are doing a great job and where they need to improve. This will ensure an environment of continuous improvement in customer experience required to convert a transaction centric customer into a lifetime customer; a trait much needed for running a sustainable and successful financial business.

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