Privacy Policy

TrueSemantic Labs Pvt. Ltd. (“TrueSemantic,” “we,” or “us”) knows that you care about how your personal information is used and shared. This privacy policy applies to all the products, services and websites offered by TrueSemantic, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy. We are quite protective of our your information and we will not use or share your information with anyone except as described in this Privacy Policy. We request you not to use our services If you do not accept to our privacy policy or if the privacy policy does not fulfill the legal framework of your intended work or country.

TrueSemantic collects and analyzes aggregate information of visitors, including the domain name, visited surveys,referring URLs, and other publicly available information. We use this information to help improve our website and services, and to customize the content of our pages for each individual customer.

We provide the most advanced online survey software for corporations, research companies, consultants and universities. We do not sell or make available specific information about our clients, their clients, or either of their data, except in cooperation with law enforcement bodies in regards to content violations or violations of applicable laws. We maintain a database of user information which is used only for internal purposes such as technical support, notifying members of changes or enhancements to the service.

TrueSemantic uses secure PCI compliant third party services for online credit card payment transactions and does not record or store credit card information on its site or servers.

Further details for survey creators

  1. Registration information: You need an account on TrueSemantic before you can create surveys on TrueSemantic. When you register for an account, we collect your email address and password. If you choose to register by using a third party account (such as your Google or Facebook account), we would additionally store the credentials required by third party sites (which would be provided by them in relation to your signup). To cancel your account and for removal of information, please contact support@truesemantic.com
  2. Billing information: If you make a payment to TrueSemantic, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment. However, TrueSemantic does not store your credit card information on its servers. We rely on industry leading online payment software providers to store and enable easy payments for you in a secured manner.
  3. Account settings: You can set various preferences and personal details on pages like your account settings page. For example, your default language, timezone and communication preferences (e.g. opting in or out of receiving marketing emails from TrueSemantic).
  4. Survey data: We store your survey data (questions and responses) for you. Your survey responses are never made available to others. However survey respondents can see your survey results if YOU have explicitly chosen to show the results using the “Show results to survey respondents after completion of their survey” feature in survey settinsg page. You survey results could also be published to external users by YOU through our “Share reports” feature.
  5. Other data you intentionally share: We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial.
  6. Email addresses: Rest assured, TrueSemantic will not email your survey respondents or any other emails except at your direction. We definitely don’t sell those email addresses to any third parties.
  7. Usage data: We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, from which IP address and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
  8. Device data: We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.
  9. Referral data: If you arrive at a TrueSemantic website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
  10. Information from page tags: We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and other statistics.

Further details for survey respondents

  1. Survey responses. We collect and store the survey responses that you submit. The survey creator is responsible for this data and manages it. A survey may ask you to provide personal information or data. If you have any questions about a survey you are taking, please contact the survey creator directly as TrueSemantic is not responsible for the content of that survey. The survey creator is usually the same person that invited you to take the survey and sometimes they have their own privacy policy or terms of how they wish to use the information submitted by you.
  2. Are your survey responses anonymous? You will need to ask the survey creator this as it depends on how they have chosen to configure their survey. We provide instructions on how a survey creator can ensure they collect responses anonymously. However, even if a survey creator has followed those steps, specific questions in the survey may still ask you for your personal information or data that could be used to identify you and you may choose to continue to abandon the survey if you are not comfortable sharing such information.
  3. Information we collect about you from other sources
    1. Usage data. We collect usage data about you whenever you interact with our services. This may include which webpages you visit, what you click on, when you performed those actions, and so on. Additionally, as with most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses. Note that we do not link this usage data to your survey responses.
    2. Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. Your IP address will be linked to your survey responses unless a survey creator has disabled IP address collection for the survey you respond to.
    3. Referral data. We record information about the source that referred you to a survey (e.g. a link on a website or in an email).
    4. Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics.
    5. Your email address. If a survey creator uses TrueSemantic email to send you a survey invitation email, we collect your email address when the survey creator provides it to us. We don’t use this to send you email except at the direction of a survey creator. The emails we send on behalf of a survey creator appear to come from that survey creator's email address.
  4. Providing survey responses is voluntary. Remember, you can always choose not to provide an answer to any given survey question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a survey if the survey creator has marked that question as mandatory.

Your survey responses are owned and managed by the survey creator, and we treat that information as private to the survey creator. Please contact the survey creator directly to understand how they will use your survey responses. Some survey creators may provide you with a privacy policy or notice at the time you take their survey and we encourage you to review that to understand how the survey creator will handle your responses. TrueSemantic does not sell your survey responses!

Additional details on Sharing of information, Cookies, and Change in Policy
We use the information collected from survey creators and respondents to provide our services to you. We may share the information submitted by you with third party companies which enable us to improve the services provided by TrueSemantic to you. However, we ensure such third party companies adhere to and honour our Terms of use and Privacy policy. In rare circumstances, We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.

Cookies: We use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons which could include but not limited to authentication, security, improving our services, personalization and more. We may allow third party cookies through our site which might allow us to reach out to you through advertising purposes or for providing our and improving our services.

Changes to this privacy policy. We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this website. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email.

For any changes to this privacy policy for which you are required to provide prior consent, we will provide you with reasonable notice of such changes before they become effective and provide you with the opportunity to consent to those changes. If you do not cancel your subscription and continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account at any time.

What If I Have Questions Or Concerns? If you have any questions or concerns regarding your privacy while using the Service, please send a detailed message to: support@truesemantic.com. We will make every effort to resolve your concerns.

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